FUSION CX IPO
FUSION CX is a MAINBOARD IPO with a current status of UPCOMING. The price band is 275 - 289. The issue opens on 14 OCT and closes on 16 OCT. The listing date is 22 OCT.
Price Band
275 - 289
Unofficial GMP
₹0
Lot Size
51 shares
Minimum Investment
₹14,739
FUSION CX IPO GMP
The latest available GMP is ₹0. Grey Market Premium is unofficial, may change frequently and does not guarantee the listing price, listing gains or investment returns.
Estimated Listing Price
₹289.00
Estimated Gain
0.0%
FUSION CX IPO GMP History
0
09 OCT
FUSION CX IPO Details
- IPO Type
- MAINBOARD
- Status
- UPCOMING
- Price Band
- 275 - 289
- Issue Size
- ₹702.00 Cr
- Issue Type
- Book Build Issue
- Fresh Issue
- ₹500.00 Cr
- Offer for Sale
- ₹202.00 Cr
- Face Value
- 1
- Lot Size
- 51
- Minimum Investment
- 14,739
- Exchange
- BSE , NSE
- Registrar
- Kfin Technologies Ltd.
- Lead Managers
- Motilal Oswal Investment Advisors...
FUSION CX IPO Dates
- Open Date
- 14 OCT
- Close Date
- 16 OCT
- Allotment Date
- 19 OCT
- Refund Date
- 21 OCT
- Demat Credit Date
- 21 OCT
- Listing Date
- 22 OCT
FUSION CX IPO Subscription
- QIB
- --
- NII / HNI
- --
- Retail
- --
- Employee
- --
- Total Subscription
- --
FUSION CX IPO Valuation
- Market Cap (Post IPO)
- ₹4172.01 Cr.
- EPS
- 13.37
- P/E Ratio
- 21.62
- Price to Book Value
- 5.98
- ROE
- 8.99%
- ROCE
- 19.84%
- RONW
- 9.12%
- Debt / Equity
- 0.51%
- PAT Margin
- 11.36%
- EBITDA Margin
- 20.03%
FUSION CX Peer Comparison
| Peer | Revenue | PAT | EPS | P/E | ROE | RONW | Debt / Equity |
|---|---|---|---|---|---|---|---|
| FIRSTSOURCE SOLUTIONS | 9,563.85 | -- | 9.77 | 22.27x | -- | 15.00% | -- |
| eCLERX SERVICES | 4,218.20 | -- | 76.23 | 19.65x | -- | 53.00% | -- |
| ALLIED DIGITAL SERVICES ( ALLDIGI TECH) | 608.04 | -- | 53.96 | 14.12x | -- | 29.00% | -- |
FUSION CX IPO Market Lot
| Category | Lots | Shares | Investment |
|---|---|---|---|
| Retail Minimum | 1 | 51 | ₹14,739 |
| Retail Maximum | 13 | 663 | ₹1,91,607 |
| Small HNI | 14 | 714 | ₹2,06,346 |
| Big HNI | 68 | 3,468 | ₹10,02,252 |
FUSION CX IPO Reservation
- QIB
- 75%
- NII / HNI
- 15%
- Retail
- 10%
FUSION CX Promoter Holding and Anchor Allocation
- Pre-IPO Promoter Holding
- 99.03%
- Post-IPO Promoter Holding
- 81.82%
FUSION CX Company Overview
1. Fusion CX Limited is a global customer experience (CX) and business process management (BPM) services provider. 2. The company was incorporated in February 2004 and was formerly known as Xplore-Tech Services Private Limited. 3. It provides customer support, contact centre services and digital customer engagement solutions to businesses. 4. Its services include voice-based support, non-voice customer service, email support, chat support and back-office operations. 5. The company provides digital solutions, automation and AI-enabled customer experience services. 6. Its major customer industries include technology, travel, retail, utilities, banking, financial services and healthcare. 7. The company serves clients through delivery centres across multiple countries. 8. Its global footprint includes North America, Latin America, Asia-Pacific, Europe, the Middle East and Africa. 9. The business model combines human-led customer support with digital tools and technology-enabled processes. 10. Fusion CX also provides multilingual customer engagement and outsourced business operations. 11. The company has expanded its global delivery capabilities through acquisitions and new delivery centres. 12. Its operations require skilled employees, technology infrastructure, data security and consistent service quality.
FUSION CX Business Model
1. Customer Experience Services: Provides customer interaction and customer relationship management services. 2. Voice Support: Handles inbound and outbound customer calls, sales support and service enquiries. 3. Non-Voice Support: Provides email, chat and other text-based customer support services. 4. Back-Office Operations: Supports administrative, transaction-processing and business support activities. 5. Digital Customer Engagement: Uses digital channels and technology to manage customer interactions. 6. AI-Enabled Solutions: Uses AI-based tools and automation to improve customer service, quality monitoring and operational efficiency. 7. Industry-Specific Services: Serves technology, travel, retail, utilities, BFSI and healthcare clients. 8. Global Delivery Network: Operates through delivery centres across several international markets. 9. Multilingual Support: Provides customer service for businesses serving different countries and language markets. 10. Outsourcing Model: Enables clients to outsource customer support and selected business processes. 11. Acquisition-Led Expansion: Expands service capabilities and geographic presence through acquisitions and new delivery centres. 12. Technology Integration: Combines workforce expertise, digital platforms, automation and analytics to support customer operations.
FUSION CX Objects of the Issue
1. Fresh Issue: The original DRHP proposed raising up to ₹600 crore through a fresh issue of equity shares. 2. Offer for Sale: The original DRHP proposed an offer for sale of up to ₹400 crore by existing shareholders. 3. Working Capital & Business Requirements: Refer to the final RHP for the exact allocation of fresh-issue proceeds and the stated uses of funds. 4. General Corporate Purposes: A portion of the issue proceeds may be allocated to general corporate purposes, subject to the final offer document. 5. Selling Shareholders: OFS proceeds go to the selling shareholders and are not received by the company. 6. Important Update: The October 2026 IPO announcement reports an issue size of approximately ₹702 crore. The original DRHP figures above should not be treated as the final issue structure.
FUSION CX Strengths
1. Established Track Record: The company has operated in customer experience and outsourcing services since 2004. 2. Global Presence: Operations across multiple countries provide access to international clients and markets. 3. Diversified Industries: Exposure to technology, travel, retail, utilities, BFSI and healthcare reduces dependence on a single end-use industry. 4. Integrated Service Portfolio: Voice, non-voice, digital engagement and back-office services allow the company to address multiple client requirements. 5. Technology Adoption: AI, automation and digital tools can support productivity, service quality and operational efficiency. 6. Scalable Business Model: Delivery centres and technology platforms can support expansion as client requirements grow. 7. Client Relationships: Long-term client engagements can support recurring service revenue, subject to contract renewals. 8. Acquisition Capabilities: Acquisitions can expand geographic reach, customer relationships and service offerings. 9. Skilled Workforce: Employees and specialised delivery teams support customer service across different industries. 10. International Delivery Options: Onshore, nearshore and offshore delivery models provide flexibility for clients. 11. Financial Performance: CRISIL reported consolidated operating income of ₹1,332.96 crore and PAT of ₹37.19 crore for FY2025. 12. Industry Demand: Businesses increasingly outsource customer support and selected business processes to manage costs and customer experience.
FUSION CX Risks
1. Client Concentration: Dependence on major customers may expose revenue to contract cancellations, reduced spending or non-renewals. 2. Contract Renewal Risk: Customer contracts may be renegotiated, reduced or terminated, affecting future revenue. 3. Employee Dependence: The business relies on recruiting and retaining trained employees, team leaders and specialised professionals. 4. Wage Inflation: Increases in salaries, employee benefits and recruitment costs can pressure operating margins. 5. High Competition: The company competes with global BPO providers, IT services companies and specialised customer experience firms. 6. Technology Disruption: AI and automation may reduce demand for certain traditional outsourced services while requiring additional technology investment. 7. Data Security Risk: Handling customer and business data creates exposure to cyberattacks, privacy breaches and regulatory penalties. 8. Service-Level Risk: Failure to meet contractual service levels, quality standards or response times may lead to penalties or loss of clients. 9. Geographic Risk: Operating in multiple countries exposes the company to political, economic, legal and regulatory changes. 10. Foreign Exchange Risk: International revenue and expenses can be affected by currency fluctuations. 11. Acquisition Integration Risk: Acquisitions may create integration challenges, additional costs and operational complexity. 12. Customer Industry Risk: Slowdowns in technology, travel, retail, BFSI or other customer industries may reduce outsourcing demand. 13. Margin Pressure: Pricing competition, wage inflation and technology costs may affect profitability. 14. Regulatory Compliance: The company must comply with labour, tax, privacy, cybersecurity and outsourcing regulations across jurisdictions. 15. Operational Continuity: Technology outages, infrastructure disruptions or geopolitical events may affect delivery centres and client services. 16. IPO Structure Risk: The final allocation between fresh issue and OFS should be reviewed because OFS proceeds benefit selling shareholders rather than the company.
FUSION CX Frequently Asked Questions
What is the FUSION CX IPO price band?
The FUSION CX IPO price band is 275 - 289.
What is the latest FUSION CX IPO GMP?
The latest available FUSION CX IPO GMP in the IPOWEB database is ₹0. GMP is unofficial and does not guarantee a listing gain.
When does the FUSION CX IPO open and close?
The FUSION CX IPO opens on 14 OCT and closes on 16 OCT.
When is the FUSION CX IPO allotment date?
The FUSION CX IPO allotment date is 19 OCT.
When is the FUSION CX IPO listing date?
The FUSION CX IPO listing date is 22 OCT.